1. YOUR TRUST AND OUR COMMITMENT TO YOUR PRIVACY:
At ALEXBANK, we regard the trust that you have placed in us to be of the highest importance in our relationship with you. We are committed to value this trust and will strive to earn it in all occasions that we provide you with products, services, and information to satisfy your needs, and guarding your information every step of the way … and this is why we take this opportunity to describe our privacy policies and the measures we take to protect our customer information. In this Privacy Promise, you will find information about these policies and procedures on how information is secured and used. Any updates to our privacy policies and procedures will be communicated to you so that you can continue to stay informed about this vital issue.
2. OUR PROMISE TO YOU:
3. OUR POLICIES ON COLLECTION, USE, AND DISCLOSURE OF CUSTOMER INFORMATION:
Our goal is to provide you with all of the services you will need to succeed financially. Along the way, we are committed to providing you with responsive, personalized service, and keeping you informed about new services that may be of immediate interest to you, or new benefits that can help you derive the greatest value from your relationship with us. To succeed in this endeavor, we collect customer information that becomes the cornerstone of our ability to provide superior banking service to you when you need it.
4. INFORMATION COLLECTION:
The primary reason that we collect and maintain customer information is to serve you and administer your customer relationship in an efficient manner. This information may be collected from a variety of sources, including but not limited to:
5. INFORMATION USE AND DISCLOSURE:
We use and may share or disclose customer information with our business partners such as agents and vendors, and with other banks, the parent company in Italy and financial institutions for a variety of reasons as follows:
5.1. INFORMATION DISCLOSED TO OUTSIDE FINANCIAL SERVICE PROVIDERS:
As stated in our Promise to you, we will not share information with outside companies for the purpose of selling their products and services to you without giving you the opportunity in advance to decline this option (that is, to "opt out" of this type of sharing). We may arrange programs with outside financial service providers to offer you the benefits of "one-stop shopping" or other conveniences. In these cases, unless you exercise your choice to opt out of this type of sharing, we sometimes disclose the following categories of limited customer information with outside financial institutions with which we have joint marketing agreements:
5.2. INFORMATION DISCLOSED TO OUTSIDE PARTIES IN OTHER SITUATIONS:
We will disclose customer information to the Egyptian government agencies as warranted by the laws of the Republic of Egypt including mandated banking rules and regulations. Some disclosures will be made on official order or instruction of the concerned government entity for the sole purpose of compliance with the law or any ruling by a judicial body. Our policies and practices regarding the collection and disclosure of information about former clients are the same as those regarding the collection and disclosure about existing customers (see the section titled Our Policies on the Collection, Use, and Disclosure of Customer Information) for a period of time after a customer relationship ends. Our information about former customers, however, is used less and less over time after the relationship ends.
6.1. INFORMATION CONFIDENTIALITY AND PROTECTION PRACTICES:
As we described in our Promise to you, ALEXBANK is committed to preventing others from unauthorized access to your customer information, and we maintain procedures and technology designed for this purpose. We take several measures to protect the customer information we have about you, including the following:
We update and test our technology on a regular basis in order to improve the protection of customer information.
We require outside companies and independent contractors to whom we provide customer information for marketing, servicing, or processing purposes to enter into a confidentiality agreement that restricts the use of the information to those purposes, and prohibits independent use of the information or submitted to a third party.
We have internal procedures that limit access to customer information, such as procedures that require an employee to have a business need to access customer information. We maintain policies about the proper physical security of workplaces and records. Our physical, electronic, and procedural safeguards comply with government-mandated regulations on Internet banking security and the protection of customer information.
6.2. INFORMATION INTEGRITY MEASURES:
At ALEXBANK, we protect the integrity of your information through such measures as:
6.3. YOU RESPONSIBILITIES TO ENSURE SECURITY:
ALEXBANK staff will never ask you to disclose your security details such as your PIN (Personal Identification Number), TPIN (Telephone PIN), password, or the 3 digits indicated on the back of your Credit Card. In case of receiving such phone calls, please do not release any information and contact our Call Center at 19033, international (+202) 19033.
According to the previous agreement, you agree that it is your responsibility to ensure that you take all reasonable steps to enforce adequate security systems for your computer hardware and software that you will use in accessing this Service, and the privacy of all Electronic services security-related information, whether from the privacy of your home and we are reminding you not to login to the Electronic banking services through public or shared PC / mobile phone devices (such as internet cafes or public libraries), including but not limited to:
Please take in consideration the below detailed safety and security practices:
Identity theft can take a long period to detect and even longer to clear. Reduce your risk and protect your personal information in all your financial dealings, through any channel especially over the internet, through the following the tips:
Keep your Password Secured:
A Password is the key to your online account information, to accounts at online stores and a host of other online activities. Your ALEXBANK Online Banking password, together with your Online banking ID, permits access to your bank accounts. For this reason, your password should be unique and very well protected.
Keep your Email Secured:
Generally, email is not secure or encrypted to protect the content. Therefore, any personal information you include in an email is at risk of being intercepted by unauthorized individuals. Do not send your Online Banking ID and/or passwords by email to anyone ever.
7. YOUR CHOICE TO OPT OUT OF INFORMATION SHARING:
We want you to know that - as a customer of BANK OF ALEXANDRIA - you have choices about how your customer information may be shared. Please be assured that you may exercise these choices at any time. In addition, we will update our records accordingly so as not to cause you any inconvenience.