Mobile Application & Internet Banking

The application is compatible with the following smart phone devices’ operating systems:
Apple iOS 9.0 and higher - Android 4.2, 5.0 and higher.

ALEXBANK Mobile Banking application is only available for Individual Customers.

For your convenience, the application is available in English and Arabic.

Individual customers starting from 16 years old, who opened their bank accounts starting October 2017 and did not register to the Mobile & Internet Banking Services before. Also, customers who cancelled the service before will be able to register again online through the website. 

It is the CIF (customer number that consists of 9 digits) the first nine digits of your account number.

The activation code is the 16-digit code you receive via SMS and it is required for the activation of the mobile banking application only and should be used at the initial setup.

The initial login PIN is an 8-digit code and it is used for one time only at first time login and then you should create a new password of your choice.

Password must be from 8 to 12 characters in length. It must be alphanumeric and contains at least 1 capital letter, a number and a special character. You cannot use Arabic letters in the password

To get a new password, please contact the Call Center on 19033 or visit the nearest branch.

Certificate of Deposits and Time Deposits can only be booked from a current account whether through the branch or through the Mobile Banking app and the Internet Banking. 

The debiting and crediting account should be the same in case of booking the Certificate of Deposit or the Time Deposit through the Mobile Banking app or Internet Banking.

Please contact the Call Center on 19033 or +202 19033 from abroad to deactivate Mobile Banking service temporarily.

Please contact the Call Center to unlock your user on 19033 or +202 19033 from abroad.

You can only access the service using your user ID and password, we are using strong password criteria in addition to advanced encryption technology to help prevent unauthorized access to your accounts and our privacy policy guarantees the protection of your financial information. Also, session time out is enabled and the application will automatically log itself out after 5 minutes from being inactive.

The O-Key is used to generate a One Time Password (OTP) to authorize your online banking transactions. For your security, each generated OTP is used once and is only valid for a short period of time.

With the O-Key link feature you do not have to open the O-KEY application to get the PIN. Simply, you will have your O-KEY embedded into your Mobile banking application through a link that appears on every transfer for faster transaction authentication.

If you are already a registered user, you can get the activation code instantly via SMS by clicking on “Have you registered before?” on the mobile application, then login using your User ID, Password and Activation code, or you can call the contact center on 19033.

It’s the international bank account number. It’s the gateway for more efficient transfers and will be used for all transfers to and from other banks. You will find your IBAN in “account information” section in mobile and internet banking and you can also easily share it via SMS, e-mail or WhatsApp to receive transfers

You can transfer funds from your account to any wallet in Egypt through the mobile banking application. To transfer to a wallet, follow the same process for the external transfers by selecting the option transfer to “other account”, enter the wallet mobile number in “Account Number” field and when selecting the bank name choose “Meeza Network” 

Yes, you could activate it through the Mobile banking app or the Internet banking from the "Settings" then choose “Sign-in & Security” and turn “Easy transfer off”.

• Open the side menu
• Click on “Transfers”
• Choose “Transfer to myself”
• Choose the from and to account
• Insert amount to be transferred
• Click on “Proceed”

*Please note that transfers between customers own accounts can only be performed through ALEXBANK Mobile and Internet Banking in the below branches as a pilot phase starting 20th of November 2022:

• Shubra branch
• Ghamra branch
• Sheraton branch
• Italian Consulate branch
• Sporting branch
• 15th of May branch
• Manial branch

• Open the side menu
• Click on “Transfers”
• Choose “Pay someone”
• Choose ALEXBANK account from payment type
• Insert the required transfer details
• Click on “Proceed”
• Insert the OTP from the O-Key application

*Please note that transfers to ALEXBANK beneficiaries can only be performed through ALEXBANK Mobile and Internet Banking in the below branches as a pilot phase starting 20th of November 2022:

• Shubra branch
• Ghamra branch
• Sheraton branch
• Italian Consulate branch
• Sporting branch
• 15th of May branch
• Manial branch