Mobile Application & Internet Banking
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Learn more on how to use our Mobile Banking Application & Internet Banking
What types of devices are compatible with ALEXBANK Mobile Banking application?
The application is compatible with the following smart phone devices’ operating systems:
Apple iOS 9.0 and higher - Android 4.2, 5.0 and higher.
Who can sign up for ALEXBANK Mobile Banking service?
ALEXBANK Mobile Banking application is only available for Individual Customers.
In which language is ALEXBANK Mobile Banking Application available?
For your convenience, the application is available in English and Arabic.
Who can register in the Mobile & Internet Banking service online through the website?
Individual customers starting from 16 years old, who opened their bank accounts starting October 2017 and did not register to the Mobile & Internet Banking Services before. Also, customers who cancelled the service before will be able to register again online through the website.
What is the user ID?
It is the CIF (customer number that consists of 9 digits) the first nine digits of your account number.
What is the difference between the activation code and the initial login PIN?
The activation code is the 16-digit code you receive via SMS and it is required for the activation of the mobile banking application only and should be used at the initial setup.
The initial login PIN is an 8-digit code and it is used for one time only at first time login and then you should create a new password of your choice.
What’s the password criteria?
Password must be from 8 to 12 characters in length. It must be alphanumeric and contains at least 1 capital letter, a number and a special character. You cannot use Arabic letters in the password
What if I forget my password?
To get a new password, please contact the Call Center on 19033 or visit the nearest branch.
Could I book a CD or TD through the Mobile Banking app or Internet Banking from a saving account?
Certificate of Deposits and Time Deposits can only be booked from a current account whether through the branch or through the Mobile Banking app and the Internet Banking.
When booking a Certificate of Deposit or Time Deposit online through the Mobile Banking app or Internet banking, could the interest be credited to a different account apart from the debiting account?
The debiting and crediting account should be the same in case of booking the Certificate of Deposit or the Time Deposit through the Mobile Banking app or Internet Banking.
What should I do if my mobile device is lost or stolen?
Please contact the Call Center on 19033 or +202 19033 from abroad to deactivate Mobile Banking service temporarily.
What shall I do if my user profile gets locked out?
Please contact the Call Center to unlock your user on 19033 or +202 19033 from abroad.
Is ALEXBANK Mobile Banking Application secure?
What is the O-Key link feature?
The O-Key is used to generate a One Time Password (OTP) to authorize your online banking transactions. For your security, each generated OTP is used once and is only valid for a short period of time.
With the O-Key link feature you do not have to open the O-KEY application to get the PIN. Simply, you will have your O-KEY embedded into your Mobile banking application through a link that appears on every transfer for faster transaction authentication.
How to reactivate the Mobile banking application?
If you are already a registered user, you can get the activation code instantly via SMS by clicking on “Have you registered before?” on the mobile application, then login using your User ID, Password and Activation code, or you can call the contact center on 19033.
What’s the IBAN?
It’s the international bank account number. It’s the gateway for more efficient transfers and will be used for all transfers to and from other banks. You will find your IBAN in “account information” section in mobile and internet banking and you can also easily share it via SMS, e-mail or WhatsApp to receive transfers
How can I transfer to a wallet from my account?
You can transfer funds from your account to any wallet in Egypt through the mobile banking application. To transfer to a wallet, follow the same process for the external transfers by selecting the option transfer to “other account”, enter the wallet mobile number in “Account Number” field and when selecting the bank name choose “Meeza Network”
Could I activate the “One Time Password” feature upon transferring between my accounts in ALEXBANK?
Yes, you could activate it through the Mobile banking app or the Internet banking from the "Settings" then choose “Sign-in & Security” and turn “Easy transfer off”.