Signature Debit Card
Mobile Application and Internet Banking
Check your balance, transfer to other accounts and more other services
Dedicated Call Center
24/7 Call Center to help you when you are inside Egypt or abroad
Buyers Protection Insurance
Enjoy free Buyers Protection Insurance when using Signature Debit Card
Stay safe, use cards instead of cash!
- Free SMS service on all your purchase transactions.
- Call Center available 24/7 to help you.
- Free cash deposit & withdrawal from any ALEXBANK ATM
- 3D Secure Service, experience ultimate protection on your online transactions when shopping with your card through sending One Time Password (OTP) to your registered mobile number
- Use the contactless feature to pay any transaction up to EGP 600 with just a tap on the POS and without the need to enter your PIN code
- Earn 3 ALEXPOINTS for every EGP 1 you spend using your card and redeem them easily at finest brands
- Experience an exclusive world of discounts using your card through ALEXDISCOUNTS.
- Mobile Application and Internet Banking that enable you to review your bank account balance & all your transactions' details
- “Ma7fazty" application that allows you to pay all your bills, re-charge your mobile, send money to anyone from your account directly without any hassle
- “Fawry” services on all ALEXBANK ATMs
*Terms & conditions apply
Extended Warranty adds real value to the Visa Signature Cardholder - it doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, so Cardholders always feel the benefit of extra protection.
- Full payment of purchased items must be made with Visa Signature card
- New item purchases only
- Proof of full payment with Visa Signature is required
- For more information, please visit https://Cardholderbenefitsonline.com
FRAUDULENT CARD MISUSE PROTECTION
Insurance up to USD 2,500 per occurrence with USD 4,000 annual aggregate limit against unauthorized transactions or fraudulent use of your card by unrelated third parties.
Cover applies to:
- Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Signature card to the bank.
- Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Signature card remained in the cardholder’s possession through:
- n-store, ATM Withdrawals & online purchases.
Terms & conditions Apply.
CONCIERGE DIGITAL SERVICES
The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat!
Browse and book flights, hotels, car rental on-the-go.
- Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
- Select and book tickets & hospitality packages for most exclusive music, theatre, and sporting events.
- Browse through the collection of benefits covering vast range of products and services.
How to use?
Visit www.visaconciergecemea.com and register directly on the platform.
Buyers Protection provides Visa Signature Cardholders with complimentary Buyers Protection Insurance, providing cover for theft, accidental damage, or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.
- Full payment of purchased items must be made with their Visa Signature card either in store or online.
- New item purchases only
- Coverage for a maximum of 365 days from date of purchase.
- Only coverage for Accidental Damage in respect of mobile phones
- 28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
- Particular limits apply to online purchases that are not delivered or damaged in transit.
- For more information, visit https://Cardholderbenefitsonline.com/