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Platinum Debit Card

A new world of banking exclusivity providing our customers with recognition and benefits which exceed their expectations

Key Benefits

Dedicated Call Center

24/7 Call Center to help you when you are inside Egypt or abroad

Visa Luxury Hotel offers

Best available rate guarantee, automatic room Upgrade and much more

Mobile Banking Application

Check your balance, transfer to other accounts and more other services

Stay safe, use cards instead of cash!

Stay safe, use cards instead of cash!

All ALEXBANK cards daily purchase limits .

Benefits

  • Free issuance and renewal fees
  • Don’t give your card to the merchant, use the contactless feature to pay any transaction up to EGP 600 with just a tap on the POS and without the need to enter your PIN code
  • 3D Secure Service, experience ultimate protection on your online transactions when shopping with your card through sending One Time Password (OTP) to your registered mobile number 
  • 24/7 Call Center to help you when you are inside Egypt or abroad
  • Earn 1 ALEXPOINTS for every EGP 1 you spend using your card and redeem them easily at finest brands
  • Experience an exclusive world of discounts using your card through ALEXDISCOUNTS
  • Mobile Application and Internet Banking that enable you to review your bank account balance & all your transactions' details
  • “Ma7fazty" application that allows you to pay all your bills, re-charge your mobile, send money to anyone from your account directly without any hassle
  • “Fawry” services on all ALEXBANK ATMs
Medical & Travel Assistance

Medical & Travel Assistance

  • Telephone medical advice
  • Medical service provider referral
  • Monitoring medical condition pre-& post hospitalization
  • Essential medicine and equipment delivery
  • Dispatch of physician to cardholder location
  • Medical evacuation and repatriation
  • Legal referral
Buyer’s Protection

Buyer’s Protection

  • Purchasing transaction held with Platinum Debit Card are protected in case of damage or theft up to 1 year from the purchasing date
  • Maximum of 28 days from date of theft or damage to submit a claim
  • Card holder must have a written documentation in case of theft
Visa Luxury Hotel Collection Offers

Visa Luxury Hotel Collection Offers

  • Enjoy exclusive discounts at more than 900 hotels from the finest hotel chains around the world
  1. Automatic room Upgrade upon arrival
  2. Complimentary in-room Wi-Fi
  3. Complimentary continental breakfast daily
  4. USD 25 food or beverage credit
YQ Meet & Assist

YQ Meet & Assist

  • YQ is a global network of specialist airport meet & assist service partners.
  • Up to 15% off retail rates at over 450 destinations globally 

For more information, visit https://cemea.yqnowgroup.com/ 

Avis Car Rental Offers

Avis Car Rental Offers

  • Up to 10% off on Retail Rates
  • To avail the offer and know more information, please visit www.avisworld.com/visa
DragonPass Dine & Travel

DragonPass Dine & Travel

  • Exclusive offers for an airport dining discount program
  • 200+ restaurants globally made up of key locations 
Jumeirah Offers

Jumeirah Offers

  • Up-to 25% off stays in Jumeirah hotels
  • Jumeirah Entertainment offers: Enjoy exclusive discounts on general admission fees at Wild Wadi Park
  • For more information contact at + 971 4348 4444, email at wwguestrelations@wildwadi.com or visit www.jumeirah.com
Visa Golf Access

Visa Golf Access

  • Discounts on green fees at a growing number of golf clubs across the globe.
Global Customer Assistance Services

Global Customer Assistance Services

  • GCSA exists to provide cardholders with the personal support and world class customer service they expect when they are traveling.                                                   
  • To avail the offer , please email GCABusinessSupportDevelopment@Visa.com  to initiate the service
Extended Warranty

Extended Warranty

Double the repair period offered by the original manufacturer's warranty for up to 1 year,  protecting Cardholders against the cost of repair and replacement of an item.

For more information please visit https://Cardholderbenefitsonline.com/

Beyond Assistance App Egypt Local - Offers

Beyond Assistance App Egypt Local - Offers

  • Up to 25% on services provided through Beyond App:
  1. Government Services
  2. Pickup & Delivery Services
  3. Roadside assistance
  4. Limousine Services 
  • How to Use:
  1. Download Beyond Assistance App and register with your Visa Platinum Card.
  2. Navigate to the offer tab and choose your preferred offer, subscribe to get the voucher code
  3. Visit the merchant to burn the code & remember to pay with your Visa card upon redemption to enjoy the offer

 

 

Rentalcars.com

Rentalcars.com

Booking.com

Booking.com

Global Blue

Global Blue

  • Enjoy 20% Extra Refund (up to €500) with Visa when you shop tax free with Global Blue at participating brands          
  • How to Use:
  1. Show the campaign QR code to Store Staff when asking for a Global Blue tax refund.
  2. Remember to give your Visa card when requesting your refund.
  3. The Extra Refund promotion will be paid to your Visa card after you get Customs validation for your shopping
Download ALEXBANK Mobile Banking Application and enjoy exceptional features:
Download ALEXBANK Mobile Banking Application and enjoy the following Features
Download ALEXBANK Mobile Banking Application and enjoy exceptional features:
Register online & login easily to your Mobile Banking application with Fingerprint/Touch ID or Face ID* (for iOS users only)
Instant & secure Booking of Deposits through the Mobile Banking application or internet banking without having to visit the branch
Easy transfers to your accounts or other accounts with the O-Key link, bill payments & transfers to any electronic wallet in Egypt
Self-reactivation of your Mobile or O-KEY application through the application without the need to call the Contact Center
Send your account number information including IBAN from your mobile via WhatsApp, SMS or email
Contact Us

For more information about our products & services